A mother was left in tears after being turned away at the checkout of a Tesco supermarket. She had gone shopping and brought a £50 meal voucher to the counter, a voucher provided by her children's school to help with food expenses during the summer holidays. However, the voucher was rejected.
The mother was shopping at a Tesco store in the UK and had brought her items to the checkout. Unfortunately, her £50 meal voucher was not accepted.
"There was a huge queue at the time, and I had to remove several items from my cart in front of strangers," the mother told Liverpoolecho. She had to remove nearly £50 worth of items from her cart, leaving her feeling humiliated and exiting the store in tears.
"I walked out and cried because I felt so embarrassed at that moment. It was very humiliating to have to look down into the shopping cart and decide which items could be spared. I felt unworthy, as if I wasn't affluent enough to shop there," the mother said.
Tesco later apologized for the incident, stating that digital vouchers are indeed accepted in their stores. The mother had the voucher on her phone but was told it needed to be printed out.
Tesco invited her back to the store, assuring her that she could use the digital voucher. "We are really sorry that this happened and for the pain our customer has suffered.
We would like to welcome the customer back to the store and personally apologize and make sure they have the food they need," said a representative from Tesco.