Mikkel Christensen
Volvo says it is working to rebuild customer trust after admitting its latest electric vehicles suffered serious software and technology issues during launch.
Volvo says it is working to rebuild customer trust after admitting its latest electric vehicles suffered serious software and technology issues during launch.
According to Drive, the Swedish car maker now believes its upcoming EX60 electric SUV will avoid the problems that affected the EX30 and EX90.
Volvo acknowledges issues
The EX30 and EX90 faced criticism after customers and reviewers reported glitches involving infotainment systems and vehicle controls.
Drive reported that software problems even delayed the EX90’s global rollout by up to nine months.
Some owners also complained about issues tied to keycard entry systems and phone-based vehicle access.
Volvo executives now admit the company was not fully prepared for the shift toward software-focused vehicles.
Trust damaged
Speaking to Drive during a preview event in Spain, Volvo executives said rebuilding trust has become a major priority.
Product manager Lorina Gewargis said the company had “learned tremendously much” from earlier mistakes.
She added that Volvo is now “very confident” the EX60 will launch with far more stable software.
Executives described the EX60 as one of the brand’s most important upcoming electric models.
Software overhaul
According to Drive, the EX60 will use Volvo’s new SPA3 platform alongside updated systems featuring Google Gemini AI integration.
Volvo says it has significantly expanded testing procedures to prevent future software failures.
The company reportedly built new automated testing facilities focused on vehicle software and infotainment integration.
Executives admitted becoming a “software-defined vehicle company” has proven more difficult than expected.
EV sales affected
Drive reported that delays involving the EX60 and limited availability of the EX90 contributed to weaker EV sales growth for Volvo in 2025.
Despite strong interest in electric models, the company sold relatively small numbers of the EX90 in Australia.
Executives believe the EX60 could become one of Volvo’s strongest-selling electric vehicles globally.
The model is expected to target buyers waiting to transition from the popular XC60 SUV into a fully electric alternative.
Competition intensifies
Volvo’s challenges highlight how software quality is becoming increasingly important in the EV industry.
Modern electric cars now rely heavily on connected systems, digital interfaces and over-the-air updates.
Several major automakers have struggled with software reliability during the transition toward electric vehicles.
According to Drive, Volvo believes the EX60 could become a turning point for the brand’s EV strategy.
Sources: Drive, Volvo executives
